Privacy Policy

We collect personal information such as your name, phone number, and email address when voluntarily submitted through our website, forms, or inquiries.

We may also automatically collect technical information such as IP address, browser type, and pages visited to help improve our services.

This information is used to:

• Provide business funding and credit-related services
• Communicate updates, offers, and support via SMS and email
• Improve our services and client experience

By submitting your information through our website or forms, you consent to receive SMS messages from LuxeNova Capital Concierge. These messages may include service updates, appointment reminders, promotional offers, and support communications.

• Message and data rates may apply.
• Message frequency varies based on your activity and preferences.
• You may opt out at any time by replying STOP to any SMS message.
• For help, reply HELP or contact us at support@luxenova.com.

Opting out of SMS will not affect your ability to receive services or email communications.

We do not sell or share your personal information with third parties for marketing purposes.

We may share your information only with trusted service providers necessary to operate our business, including:

• Stripe: Payment processing (subject to Stripe's Privacy Policy)
• Supabase: Secure database storage for your service data
• Google Analytics: Anonymized website usage analytics
• Resend / Email providers: Transactional email delivery
• Twilio: SMS delivery and communication
• Calendly: Consultation scheduling (subject to Calendly's Privacy Policy)
• Legal authorities: When required by law or to protect our rights

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit, secure database storage with row-level security, and PCI-compliant payment processing via Stripe. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

You have the right to access, correct, or request deletion of your personal data at any time. You may also opt out of marketing communications or SMS messages at any time.

• SMS opt-out: Reply STOP to any text message
• Email opt-out: Click unsubscribe in any marketing email
• Data requests: Email us at support@luxenova.com

We do not discriminate against you for exercising your privacy rights. We will respond to data requests within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.